Arrive Alive Guarantee.

All livestock is guaranteed to arrive alive. Please notify us here within 2 hours of arrival. We strongly advise you to send an email with a digital picture of the corals in question. Please do not worry or wait to talk to someone as we might be busy and your 2 hour window could be in jeopardy. By sending an email, it validates the time sent with the time it was delivered and we also already have a picture that makes this process really fast and efficient for both of us. On some occasions, we might need the coral in question shipped back to us. We reserve this right as it may be needed to proceed with your claim. This rarely happens but we wanted to make it clear of this potential step.

We are not responsible for delayed shipping that is beyond our control. If the order was late and Fed Ex refunds us the shipping charges, then we will use that credit to re ship your package. Sometimes FedEx will not cover shipping if the delay was weather or mechanical related. In this instance, we will work with individuals on a case by case basis. If you suspect that there may be a weather delay between you and us please delay shipment until the weather clears. We are in very close contact with our Fed Ex Rep and they will let us know when it is safer to ship out.